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Shipping & Returns

Shipping

Due to the variance in size and weight of our products, freight is calculated after your order has been placed. We cross reference multiple freight companies to ensure you receive the best price. We will endeavour to contact you within 24-48 working hours from when you place your order, with your freight invoice.

If you would like to receive a quote prior to placing your order, please contact us at info@rubystar.com with your full address, and the products you are looking to purchase.

For furniture deliveries, carriers charge per cubic metre or by the hour, depending on the delivery address. Shipping charges range from $200 - $300 per cubic meter, depending on your location. Our warehouse is located in Sydney.

You are also welcome to collect your own furniture from our Sydney showroom or warehouse, by appointment.

Returns Policy

We do not offer refunds or exchanges for change of mind, or if the product does not suit. This policy does not affect your statutory rights.

Before you order, please carefully read the description, dimensions and care instructions on each item. Please bear in mind that dimensions are approximate (to within 5cm), and colours may vary between the photograph on your screen, and the actual product.

If you have received a damaged or faulty item, please contact us within 7 days of receipt. Damages notified more than 7 days after receipt will not be accepted.

02-9518-7899

info@rubystar.com

Product Quality and Variation

We have made every effort to display the colours and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any colour will be accurate.

Our furniture is hand made in India by traditional artisans, therefore small variations and imperfections are to be expected in all of our products. Please also read the care instructions for each item. For example, our upholstered chairs and sofas are designed for occasional rather than heavy use.

Examples of natural variation in our products includes:

  • Bone, and Mother of Pearl are natural products so will vary in colour and finish. Each piece is individually carved and hand-set, so patterns on inlaid items will have some variation.
  • Many fabrics are block printed or mud printed by hand. This creates variations in the print such as small smudges and other irregularities in design.
  • All linen and dhurry fabrics contain natural weaving irregularities, such as toggles in fabric.