Privacy Policy
Ruby Star Traders respects the Guidelines suggested by the Australian Direct Marketing Association, in its Code of Practice for Consumer Protection in eCommerce.
We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard, providing a simple, automated way for users to gain more control over the use of personal information on websites they visit.
In line with those guidelines, Ruby Star Traders would like you to be aware of the information we collect to provide our services. We do not provide third parties with access to your personal data, with the obvious exception of third-party business partners such as domain name registries.
Information Collected by Ruby Star Traders
Your contact information, including:
- Named individuals
- Telephone numbers
- Fax numbers
- Email addresses
Other information collected includes:
- Details about what services you have ordered from Ruby Star Traders
- Information about what services you have enquired about
- Your interest in receiving Ruby Star Traders email newsletters
- Correspondence between you and Ruby Star Traders
- A customer relationship management system in which details of conversations might be recorded by employees
- Encrypted credit card details
- Your access history to our website
What Ruby Star Traders Does with Your Information
- We do not make your personal information available to third parties, with the obvious exception of third-party business partners such as domain name registries.
- We may provide aggregate data to third parties (this will not include personally identifiable information).
- We will contact relevant people to communicate billing and technical issues.
- Website data and email queued on our servers is stored only for use as backup data, should it be required.
- We may customize our email newsletters and communications to reflect your interest in particular services.
- We may access historic correspondence and details about earlier conversations in response to customer service issues and to comply with legal obligations.
- We store encrypted credit card details to process your subscriptions to our services.
- We monitor and store your online requests for webpages and services for research purposes and to keep a history of your transactions with us (this might include recording when you set up and deleted an account, or took a trial in one of our services).
Email Communications
As a customer of Ruby Star Traders, you will receive occasional email communications related to the services we provide to you. You will have the option to opt out of all non-essential email and postal communications.
If you have any questions about our privacy policy, please feel free to contact us.
Our Policy for Protecting Your Online Privacy
This website uses Google Analytics to help analyze how users interact with the site. The tool uses "cookies," which are text files placed on your computer, to collect standard internet log information and visitor behavior data in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is used to evaluate visitor usage of the website and compile statistical reports on website activity for Ruby Star Traders.
We will never (and will not allow any third party to) use the statistical analytics tool to track or collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither Ruby Star Traders nor Google will link or seek to link an IP address with the identity of a user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source unless you explicitly submit that information via a fill-in form on our website.
Further Information About Cookies
The Interactive Advertising Bureau (IAB) is an industry body that develops standards and guidelines to support online business processes. It has produced a series of web pages that explain how cookies work and how they can be managed.
